We know that educators have a lot on their plate at all times. That’s why MC Support Specialists want to help you get the support you need with as little back-and-forth as possible.

Here’s what we did to make submitting a Support Ticket more efficient:

  1. There’s now a section for ‘Additional Information’ that gives you space to include specific information about your issue. You can now include the names of students, teachers, trackers and assessments, so we can address the problem you’re seeing right away.
  2. Support tickets are now shorter than ever, so it takes less time to submit a ticket and less time for us to resolve your issues.
  3. No need for you to pull information about your browser or operating system every time you submit a support ticket anymore—we’ve got you covered! We now automatically include that information to make it easier for you to get the help you need.

Get more information on how to submit a support ticket here.

Have a MasteryConnect question? Visit our Help Center for articles and video tutorials. Or get one-on-one help from one of our Support Specialists by submitting a support ticket here.

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