Extended Support Hours

August 21st, 2014

life-supportThe back to school season is an exciting time at MasteryConnect. We love to connect with you as you prepare for the school year and begin using our products again, and a special welcome to all that are new to MasteryConnect! Here’s hoping you have a banner year!

Using a new product can be exciting and rewarding but also intimidating and even scary at times but fear not, we are here to help! We are pleased to announce that we will be extending our support hours to 6am to 6pm MST during the back to school season (August 25th to October 1st).

6:00 am – 6:00 pm (MST) | Aug 25th to Oct 1st

We have a rockstar Support Team eager to help when you need it. They can answer questions, solve issues, predict the future and provide insight into some of life’s great mysteries, including the origin of the ketchup packet. That was our own Rich Rasmussen, who was attempting to summit Annapurna, carrying only fresh tomatoes, vinegar and an empty fun-size M&M wrapper. Thank you Rich. The world is a better place because of you.

support-team

In addition to our extended support hours, we have developed a new HelpCenter packed full of articles and videos to ensure you get the most out of the MasteryConnect application.

To access the new HelpCenter or to contact the Support Team, navigate to your callout-a MasteryConnect home screen and click the callout-a Help sub-tab. From here you can either callout-a launch the help center or callout-a submit a support request.

 

help-callouts

We hope these changes will make your transition back to the classroom and into your trackers as smooth and easy as possible. Welcome back to school and we looking forward to hearing from you soon.

Keep on Trackin!

Chris Anderson
Director – Customer Support

PS. ok, Rich didn’t invent the ketchup packet, but he uses them frequently and provides awesome customer support.

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