Help Center

 

Roam free in your classroom, capturing more formative data whenever, wherever learning happens.

MasteryConnect supports over 2.5 million teachers with curriculum and assessment tools to drive student growth. And now, with the new Teacher App for iPhone, everything you need for performance-based and formative assessment fits right in your pocket.

 


 

  • Launch assessments right from your phone
  • Record authentic evidence of student learning with notes
  • Scan bubble sheets for instant grading
  • Use rubrics for student performances and projects

 


 


Watch how MasteryConnect Teacher App for iPhone keeps you moving.

Download on the App Store

Help Center

 

Did you know that MasteryConnect is now fully integrated with the Canvas LMS? That means it’s easier than ever to use MasteryConnect curriculum and assessment tools to measure and promote student growth. In addition to single sign-on and automatic data pass back, teachers can launch formative or benchmark assessments created from any of the million standards within the MasteryConnect platform—directly from the Canvas interface.

To highlight this new dynamite combo, we will be hosting a free webinar on Thursday, March 23rd. Canvas fans will see how MasteryConnect can help

  • Supercharge your PLC
  • Support a move to standards-based or mastery grading
  • Expand your formative assessment footprint
  • Align and map your curriculum to standards
  • Integrate benchmark/interim assessments into the formative process

The webinar will be co-hosted by MC Chief Learning Officer Trenton Goble and Regional Sales Leader James Seaman, both veteran K-12 educators.

Sign up at masteryconnect.com/canvaslti

 

back to school with MCThe support team always looks forward to the back to school season. Maybe it’s the crisp fall air or the happy faces walking to school each morning. More likely, it’s when we get to help educators tackle another awesome year!

Read on for a step-by-step overview of the new support ticketing process and a few back-to-school tips to ensure smooth sailin’ with MasteryConnect.


How to Submit Support Tickets

Our team loves to interact with each of you, that’s why we’re excited to offer slick improvements to how you communicate with us. We’ve added the ability to manage your open support tickets from within the Help Center (no more trying to keep an eye on an email thread!).

The new support ticket process allows you to easily

  • See your open tickets in a single view
  • Make comments to your tickets
  • Add screenshots
  • View additional ticket details like status and assignee

Submit a support ticket by following these steps: 

1. After you login to MasteryConnect, click Help below the main navigation bar. Screen Shot 2016-09-06 at 10.31.55 AM

2. The Help Center will open in a separate browser. Click on your name again and select My Requests. Screen Shot 2016-09-06 at 10.32.08 AM 

3. From this page, you’ll be able to manage any submitted tickets. At a glance, you can see when the ticket was created, the last time there was any activity on it, and the current status. 

4. Click the subject line of the ticket to open it.Screen Shot 2016-09-06 at 10.35.52 AM


5. Here, you can see your original request and all communication concerning it. If the ticket has been assigned, you’ll also see the name of the support team member who’s handling it.Screen Shot 2016-09-06 at 10.36.42 AM

6. When you’re done, click the MasteryConnect logo to return to the Help Center, or close the browser window to continue working.


Firewalls Fixes

Sometimes a super strict firewall can wreak havoc on the MasteryConnect experience. Please ensure your IT Wizards double-check that the websites listed in this help article are allowed free passage through your network.

GradeCam Plugin

GradeCam is magical—no question. But that magic is all made possible by the GradeCam plugin.

We always recommend you keep your GradeCam plugin updated to ensure optimal performance. To grab the latest plugin and test your GradeCam settings, visit: https://downloads.gradecam.com/

The Best Browsers

We always test our site using the latest versions of Google Chrome and Mozilla Firefox. Whenever possible, we recommend keeping your browser version updated. Full details about our supported browsers and hardware specs can be found here.

Here’s to another successful school year and plenty of mastery tracking!


MasteryConnect helps over 2.5 million educators around the world with formative assessment, standards-based grading, data-driven instruction, and teacher collaboration. Take an on-demand demo to see how  MasteryConnect may help at your school or district.

Announcing the New Socrative PRO

 

The countdown is over for the launch of the new premium version of our classroom engagement app, Socrative! Users from around the world have already jumped on board to be the first to experience the new functionality. 

Socrative PRO gives you everything you love about the free app plus a heap of awesome new features to help you personalize learning, amp up engagement, and work formative assessment magic. Thinking about upgrading? Here’s five reasons why you’ll love Socrative PRO.

Multiple Rooms

Each Socrative PRO account allows you to have 10 unique activity rooms. Run quizzes, polls, exit tickets, or Space Races at the same time to better manage multiple classes, remote and blended learning, and differentiated instruction. Create a room for each of your classes, divide students into groups, or assign homework activities—or do it all!

More Students

Large class, PTA meeting, or district-wide training on the horizon? No problem. You can accommodate up to 150 students in Socrative PRO rooms. With three times the student capacity of the free app, Socrative PRO is perfect for conferences, professional development, and grade-level assessments.

Secure Rostering

Save time and energy by uploading class rosters straight from a CSV or Excel file  into Socrative PRO (or enter rosters manually, if you’d prefer). Restrict access to your rostered classrooms by requiring students to enter their personal ID number. And students will save time; they’re only required to enter their ID once into rostered rooms for immediate and future access.

Space Race Timer

Set the timer to have your Space Race end automatically. You can then more freely move around the classroom to answer questions, listen to students, and interact with the class.

More Features Coming this Fall

We’ll be rolling out new premium features to Socrative PRO users in the coming months. What should you expect? Well, instant quiz sharing, a searchable quiz community, and a silent hand raise featurejust to name a few. And you’ll soon get the ability to upload your own icon for a personalized Space Race experience (what will you race?!?).

Whether you’re a seasoned Socrative aficionado or you’re just discovering the formative assessment app, you’ll want to check out all the great new features you’ll get when you upgrade to Socrative PRO.


 

Socrative by MasteryConnect allows you to gather formative data instantly. Looking to gather formative data over time? Check out other K-12 solutions from MasteryConnect.

 

 

We're Back

After a not-so-brief posting hiatus, our team has turned our sights to the oft-neglected MasteryConnect blog. We’ve been using our collective noodle to reinvent it, redesign it, and make it approximately 3007% better than it’s ever been.

In the past, our blog was used primarily to communicate company news and feature releases. And, although we’ll still keep you updated on what we are doing around here, let’s be honest, the blog shouldn’t be about us. It should be about YOU.

The new and improved MasteryConnect blog will focus on the amazing work that you and other edu A-listers are doing to drive student outcomes. It’s a place for you to further the discussion around education, find quality content, and connect with other teachers and administrators. Specifics? Here’s 10 of them.

  1. In-depth info on the latest and greatest in the K-12 world, with a special focus on mastery learning, formative assessment, and personalized learning.
  2. Articles and guides with proven, tangible takeaways on data-driven instruction, standards-based grading, PLCs, and more.
  3. Spotlights on other K-12 rockstars and schools that are taking the world by storm.
  4. Tips and tricks sourced from actual users to help you achieve ultimate MasteryConnect wizardry.
  5. Highlights on how teachers and administrators like you are using MasteryConnect in their classrooms and at the district level.
  6. An occasional cat GIF. Maybe (probably).
  7. The skinny on education events around the U S of A.
  8. Ways you can use Socrative, our classroom engagement tool, for even more formative assessment awesomeness.
  9. A curated collection of the best K-12 content from around the world wide web.
  10. Updates on upcoming MasteryConnect features and products and what they mean for you.

We’re committed to giving you quality content that is relevant to you, if you are a MasteryConnect user or not. So, check back regularly for the most recent articles, guides, and more. And cat GIFs. Definitely cat GIFs.

(Don’t worry, you’ll still get product-specific news in our monthly New Stuff digest and in the New Stuff section within MasteryConnect.)

Have feedback or suggested topics? Would you like to contribute an article? We’d love to hear more! Drop us a digital line at blog@masteryconnect.com.

Extended Support Hours

August 21st, 2014

life-supportThe back to school season is an exciting time at MasteryConnect. We love to connect with you as you prepare for the school year and begin using our products again, and a special welcome to all that are new to MasteryConnect! Here’s hoping you have a banner year!

Using a new product can be exciting and rewarding but also intimidating and even scary at times but fear not, we are here to help! We are pleased to announce that we will be extending our support hours to 6am to 6pm MST during the back to school season (August 25th to October 1st).

6:00 am – 6:00 pm (MST) | Aug 25th to Oct 1st

We have a rockstar Support Team eager to help when you need it. They can answer questions, solve issues, predict the future and provide insight into some of life’s great mysteries, including the origin of the ketchup packet. That was our own Rich Rasmussen, who was attempting to summit Annapurna, carrying only fresh tomatoes, vinegar and an empty fun-size M&M wrapper. Thank you Rich. The world is a better place because of you.

support-team

In addition to our extended support hours, we have developed a new HelpCenter packed full of articles and videos to ensure you get the most out of the MasteryConnect application.

To access the new HelpCenter or to contact the Support Team, navigate to your callout-a MasteryConnect home screen and click the callout-a Help sub-tab. From here you can either callout-a launch the help center or callout-a submit a support request.

 

help-callouts

We hope these changes will make your transition back to the classroom and into your trackers as smooth and easy as possible. Welcome back to school and we looking forward to hearing from you soon.

Keep on Trackin!

Chris Anderson
Director – Customer Support

PS. ok, Rich didn’t invent the ketchup packet, but he uses them frequently and provides awesome customer support.

socrative-single-sign-on

Wondering if your students are on track, and understanding as you teach? What about the few that are not, or those that are losing focus because they are not challenged? With just a few clicks, you can launch Instant Response activities like quick polls, entrance / exit tickets short quizzes and even space races. It’s that easy to visualize student understanding in real time! With that intra-instruction feedback you can slow down, speed up, or personalize learning for student groups!

 

We totally understand the importance of smooth activity flow during your class, so we’ve seamlessly introduced Socrative engagement into your MasteryConnect experience.

 

There are three places within Masteryconnect to initiate Socrative.

 

1. From your home page select “Launch Socrative” located to the right of your newsfeed

SCintegration01

 

2. In the Top Navigation, click on your name, from any MasteryConnect page.

SCintegration02a

 

3. From your MasteryTracker by clicking on those awesome Socrative Hexagons

 

SCintegration03

 

If you already have a Socrative account, then you’ll launch directly into your current room which houses all your Socrative content.

 

New to Socrative?

We’ve got you covered! Simply click on one of the three launching points mentioned above and we’ll instantly create a new account for you with your MasteryConnect email address. It’s that easy!

Learn more about Socrative.

 

Keep on Trackin’

Ben Berté
Co-founder Socrative

 

taylorMaliTaylor Mali hit the radar of almost every educator in the country in 2006 when a video clip of his poem, “What Teachers Make,” went viral.

The tone of defiance and message of empowerment and deep devotion to students captured the imagination of the over 7 million people who have viewed it. Over one thousand high school and college students who have viewed Mr. Mali’s poetry slams or read his subsequent book, What Teachers Make: In Praise of the Greatest Job in the World, have directly credited Mr. Mali for inspiring them to become teachers.

So we are proud to announce that Taylor Mali will be featured at MasteryCon 2014, a conference devoted entirely to the principles of Mastery Learning and how they empower teachers to impact students. Mr. Mali will share Wednesday evening, July 16th, with us at a special champagne tent reception for MasteryCon attendees and their families. Each MasteryCon attendee will also be given a copy of Mr. Mali’s book signed by the author.

Book your MasteryCon 2014 registration now: www.masterycon.com

a2k

MasteryConnect is pleased to announce a new partnership with Riverside Publishing to offer MasteryConnect customers the Assess2Know Item Bank.  This new offering will allow schools and districts to choose from and deliver over 17,000 Math items aligned to both state and Common Core Standards as well as over 23,000 items for English Language Arts.

To get more information, including pricing, contact your MC representative today!

We’re excited to announce a great new feature addition in curriculum maps! With curriculum map syncing, you can make changes to your curriculum maps, then easily update any connected trackers. Check out this quick video for all the details.