Back-to-School Tips from MC Pros

September 8th, 2017

Help Center

 

Another school year has kicked into full gear! At MasteryConnect, we’re proud to be a part of your classroom, and we want you to have the best MC experience possible.

Today our team of support gurus share their best tips to help you go back in style with our curriculum and assessment tools.

 


 

Locate Internal Support

It’s likely that your school or district has designated an internal employee to be the first line of support for you and your fellow teachers. They may have very specific resources or training opportunities.

To see your internal support contact and their contact info, click on the question mark icon next to your name in your MasteryConnect interface.

 

Get to Know Online PD

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Did you know you have on-demand MC professional development anytime, anywhere? Our Online PD courses offer a slew of instructional videos that provide detailed instructions for MC. Use Online PD videos to find answers about the software, get a quick refresher after a long (but not long enough!) summer, or practice putting all of these pieces into action. And we have updated video content for the year, as well as new courses—like MC for mobile devices.

Access Online PD by logging into your MasteryConnect account and clicking the ? icon at the top right of the page next to your name.

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Search Our Help Center

Our Help Center is stocked full of articles to walk you through any aspect of MasteryConnect. Build your MC superpowers with step-by-step instructions on just about any topic.

Access the Help Center articles by logging into your MasteryConnect account and clicking the matrix at the top right of the page next to your name.

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Make Necessary Firewalls Fixes

A strict firewall can block or interrupt MC. Your school or district’s IT team will need to ensure all required websites are accessible from your network.

View all domains that need to be whitelisted in this help article.

 

Update GradeCam

GradeCam saves you loads of time when it comes to grading stacks of bubble sheets. To make sure this magical scanning goes off without a hitch, be sure you GradeCam plugin is updated to the latest version.

Get the latest plugin and test your GradeCam settings, visit: downloads.gradecam.com

And view our GradeCam troubleshooting guide. Most issues can be resolved by the steps in that guide, like uninstalling and installing the plugin. (Another good tip: make sure the assessment you’re scanning for has an active Test ID.)

 

Update Your Browser

The MasteryConnect site is always tested on the latest and greatest versions of Google Chrome and Mozilla Firefox. That’s why it’s best to keep your browser version updated.

View details on our browsers and hardware specifications here.

 


 

Submit Support Tickets

If you are unable to find answers to your questions in Help Center articles or Online PD videos, you can submit and manage a support ticket from the Help Center.

The ticket system allows you to

  • See your open tickets in a single view
  • Add comments to your tickets
  • Add screenshots
  • View additional ticket details like status and assignee

Submit a support ticket by following these steps:
1. After you login to MasteryConnect, click Help below the main navigation bar.

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2. The Help Center will open in a separate browser. Click on your name again and select My Requests.

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3. From this page, you’ll be able to manage any submitted tickets. At a glance, you can see when the ticket was created, the last time there was any activity on it, and the current status.

4. Click the subject line of the ticket to open it.Screen Shot 2016-09-06 at 10.35.52 AM

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5. Here, you can see your original request and all communication concerning it. If the ticket has been assigned, you’ll also see the name of the support team member who’s handling it.

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6. When you’re done, click the MasteryConnect logo to return to the Help Center, or close the browser window to continue working.

 


 

We hope you’ve had a great start to the school year, and here’s to tracking mastery in ‘17-’18!

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